Frequently Asked Questions
Everything you need to know about your luxury sleep experience.
What makes Dore & Rose silk products special?
Our products are crafted from the highest grade 22-momme Mulberry silk and treated with Silver Ion technology to eliminate 99.7% of bacteria, promoting clearer skin and healthier hair while you sleep.
How should I wash my silk pillowcase?
To maintain the integrity of the silk and the silver treatment, we recommend machine washing on a gentle cycle with a pH-neutral liquid detergent, or hand washing in cold water. Always air dry out of direct sunlight.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking link as soon as your order ships.
Do you offer a satisfaction guarantee?
Yes, we offer a 30-night sleep trial. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, provided it is in its original packaging.
Are your products hypoallergenic?
Absolutely. Mulberry silk is naturally hypoallergenic and resistant to dust mites, mold, and allergens. Combined with our silver treatment, it is the ideal choice for those with sensitive skin or allergies.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna in select regions.